Standard Operating Procedures

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• Self-service Kiosks: Self-service kiosks are interactive machines that allow passengers to perform various tasks such as check-in, printing boarding passes, selecting seats, and even paying for baggage fees without the need for human assistance. These kiosks ar ... Read More >>
• Pilot: A pilot is a person who is trained and qualified to operate an aircraft. Pilots are responsible for the safety of the aircraft, passengers, crew, and cargo during flight. They must be knowledgeable about the aircraft they are flying, includ ... Read More >>
• MOCA: Minimum Obstruction Clearance Altitude (MOCA) is the lowest altitude in effect between fixes on VOR airways, off-airway routes, or route segments that meets obstacle clearance requirements for the entire route segment and allows acceptable ... Read More >>