Customer Satisfaction


Customer satisfaction in aviation refers to the level of contentment experienced by passengers with the services provided by an airline. It is a measure of how well an airline meets the expectations of its customers in terms of safety, comfort, convenience, and overall experience. Factors that contribute to customer satisfaction in aviation include on-time performance, baggage handling, in-flight entertainment, food and beverage service, cleanliness, and customer service. High levels of customer satisfaction are important for airlines as they can lead to increased loyalty, repeat business, positive word-of-mouth recommendations, and ultimately, higher profits.


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News Source: ABC News on 2024-04-19

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