Customer Service
Customer service in aviation refers to the assistance and support provided to passengers before, during, and after their flight. It includes services such as ticketing, check-in, baggage handling, in-flight services, and post-flight assistance. The goal of customer service in aviation is to ensure a positive experience for passengers and to address any issues or concerns they may have. This is important for maintaining customer loyalty and satisfaction, as well as for the reputation of the airline. Effective customer service requires well-trained and courteous staff, clear communication, and efficient processes.
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