Customer Service Skills


Customer service skills refer to the ability of aviation professionals to interact with customers in a positive and helpful manner. These skills include effective communication, problem-solving, empathy, patience, and attentiveness. In the aviation industry, customer service skills are essential for ensuring customer satisfaction and loyalty. Aviation professionals with strong customer service skills are able to handle difficult situations with ease, provide accurate and timely information, and create a positive experience for customers.


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News Source: NBC News on 2024-11-20

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