Group Booking Department

In the aviation context, the Group Booking Department is a specialized division within an airline company that manages the reservation and ticketing process for large groups of passengers. This department is responsible for coordinating with travel agencies, tour operators, and individual customers to arrange flights for groups, typically of ten or more people. The Group Booking Department ensures that all members of the group are accommodated on the same flight and that their seating arrangements meet their needs. They also handle special requests, such as meal preferences or assistance for passengers with disabilities. In addition, the Group Booking Department often offers discounted rates for group bookings, making it a cost-effective option for large parties traveling together. They also liaise with other departments within the airline, such as the operations and customer service departments, to ensure a smooth travel experience for the group. The Group Booking Department plays a crucial role in the airline industry, contributing to customer satisfaction and retention.