Customer Engagement


Customer engagement in aviation refers to the process of building and maintaining a relationship between an airline and its customers. It involves creating a positive experience for customers at every touchpoint, from booking a ticket to arriving at their destination. This can be achieved through various means such as personalized communication, loyalty programs, and social media engagement. The goal of customer engagement is to increase customer satisfaction, loyalty, and advocacy, which in turn can lead to increased revenue and profitability for the airline.


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A Southwest Airlines plane that did a 'Dutch roll' suffered structural damage, i...

Investigators say a Southwest Airlines plane suffered damage to parts of the structure after it went into a “Dutch roll” during a flight last month...

News Source: ABC News on 2024-06-14

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News Source: CBS News on 2024-06-14

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News Source: CNN on 2024-06-14

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News Source: ABC News on 2024-06-14

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News Source: NBC News on 2024-06-14