Customer Feedback
Customer feedback in aviation refers to the opinions, comments, and suggestions provided by passengers or customers regarding their experience with an airline or airport. This feedback can be collected through various channels such as surveys, social media, or customer service interactions. The purpose of collecting customer feedback is to improve the overall customer experience and identify areas for improvement. Airlines and airports use this feedback to make changes to their services, facilities, and operations to better meet the needs and expectations of their customers.
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Top News
Shakes on a plane: Delta to serve Shake Shack cheeseburgers on flights leaving B...
Delta Air Lines will begin shaking up its menu by serving Shake Shack cheeseburgers on flights departing from Boston this December, part of a new partnership with the New York-based burger chain....
News Source: NBC News on 2024-11-20
Delta takes a jab at Spirit and says it soon expects more profit from premium se...
Delta said a premium focus, anchored by millennials willing to pay more, will beat out budget carriers that depend on low fares to lure in customers....
News Source: Business Insider on 2024-11-20
How Alaska Airlines used AI to save over 1.2 million gallons of jet fuel...
Alaska Airlines uses Air Space Intelligence's Flyways AI Platform tool to plan flight routes, save jet fuel, and help avoid delays and cancellations....
News Source: Business Insider on 2024-11-20
Tapestry’s $8.5 billion merger with Capri was just scrapped. Here’s what tha...
With Tapestry's $8.5 billion merger with luxury retail peer Capri called off, CIO Yang Lu can dedicate her focus on innovative technologies, like artificial intelligence....
News Source: Fortune on 2024-11-20
Delta CEO says Trump administration's approach to regulation could be 'breath of...
Delta Air Lines CEO Ed Bastian said the Trump administration’s approach to regulation could be a “breath of fresh air.”...
News Source: NBC News on 2024-11-20