Passenger Experience
Passenger Experience refers to the overall experience of a passenger from the moment they book their flight until they reach their destination. It includes all the touchpoints that a passenger interacts with such as booking, check-in, boarding, in-flight services, and baggage claim. The goal of airlines is to provide a positive passenger experience by offering comfortable seats, quality food and beverages, in-flight entertainment, and excellent customer service. A good passenger experience can lead to customer loyalty and repeat business, while a bad experience can result in negative reviews and loss of customers.
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