Passenger Services Conference Resolutions Manual
The Passenger services Conference Resolutions Manual (PSCRM) is a comprehensive guide published by the International Air Transport Association (IATA) that outlines the standards and procedures for passenger services in the aviation industry. It is a critical reference document for airlines, airports, and other stakeholders in the aviation sector. The manual includes resolutions and recommended practices that have been agreed upon by IATA members to ensure consistency and efficiency in passenger services. These resolutions cover a wide range of topics, including ticketing, baggage handling, passenger rights, and special services for passengers with disabilities or special needs. The PSCRM is updated regularly to reflect changes in technology, regulations, and industry practices. It plays a crucial role in promoting safety, efficiency, and customer satisfaction in the aviation industry.
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