Value-Added Services
In the context of aviation, Value-Added Services (VAS) refer to the additional services that airlines offer to enhance the passenger experience and differentiate themselves from competitors. These services go beyond the basic transportation of passengers from one location to another and may include in-flight entertainment, Wi-Fi connectivity, extra legroom seats, priority boarding, access to airport lounges, and special meal requests. VAS are often used as a strategy to increase customer satisfaction, loyalty, and ultimately, revenue. They can be offered for free as part of the ticket price or for an additional fee. The provision of VAS requires careful planning and coordination among various departments within an airline, including operations, customer service, and marketing. It also involves partnerships with external providers, such as catering companies and entertainment providers. The success of VAS depends on understanding passenger needs and preferences, as well as the airline's ability to deliver these services efficiently and effectively.
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